Customer Training and Reference Material

Our mission is to make the customer as successful as possible. We do this through continued and on-going support to help you learn how to get the most benefit from the services we offer.  All the basic user training we offer are included in the price of the service, so never hesitate to request training if your agency is in need.

Ed Flosi, ShotSpotter Training Manager
training@shotspotter.com

Focused “Short Video” Training
We offer basic user video training for ShotSpotter Respond and ShotSpotter Dispatch in short focused video segments that are always available online 24/7/365 with a valid ShotSpotter username and password. To access these training videos, please log in below with your valid ShotSpotter credentials.

Online Training Sessions
We offer basic user level online training for ShotSpotter Respond, ShotSpotter Dispatch, ShotSpotter Investigator Portal and the Admin Portal. These courses are managed within our own Learning Management System (LMS). Agency ShotSpotter Project Managers can request this training at any time during their contract period at no cost. Please contact the ShotSpotter Training Manager to arrange for this training.

MP4 Video Training
We offer basic user video training for ShotSpotter Respond, ShotSpotter Dispatch, ShotSpotter Investigator Portal and the Admin Portal. These videos can be placed into a customer agency’s own LMS to manage the training in-house. Agency ShotSpotter Project Managers can request this training at any time during their contract period at no cost. Please contact the ShotSpotter Training Manager to arrange for this training.