Customer Support

Contacting Customer Support

Customer Support is available to all customers with valid ShotSpotter Support contracts. We can help you with basic assistance, technical support, integration services, forensic services and more.

You may contact us in one of three ways:

Via Live Chat (24x7x 365):

Follow this link in any web browser: https://chat.shotspotter.com/chatrequest

Or chat with us directly from the ShotSpotter Flex Alert Console or the ShotSpotter Flex Investigator Portal.

Look for the chat links:

Via Email:

Email support@shotspotter.com.

Please include as much detail as possible so we may better serve you quickly.

Via Phone:

Phone support is available Monday-Friday, 8:00 am to 5:00 pm Pacific Standard Time.

Please contact our support team during these hours at: +1 (888) 274–6877, then dial option 4.

ShotSpotter Customers Applaud Top Notch Support

“ShotSpotter is an extremely professionally run company that provides a product and service invaluable to law enforcement. ShotSpotter is constantly changing with the times and technology to become more pertinent and useful, as well as providing a customer support base that is top notch. Everyone who I have encountered involved with ShotSpotter has been fantastic to work with.”
ROBERT WETZEL

ROBERT WETZEL

Sergeant | Rochester PD | Rochester, NY

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