Customer Support

Contacting Customer Support

Customer Support is available to all customers with valid ShotSpotter Support contracts. We can help you with basic assistance, technical support, integration services, forensic services and more.

You may contact us in one of three ways:

Via Live Chat (24x7x 365):

Chat with us directly by clicking the chat icon at the bottom-right of the screen.

Via Email:


Please include as much detail as possible so we may better serve you quickly.

Via Phone:

Please leave a voicemail to our support team at: +1 (888) 274–6877, by choosing option 4. We will return your call as soon as possible. At this time, due to the Covid-19 pandemic, we cannot answer this line live.

Contact us to learn more
or schedule a demo