Contacting Customer Support
Customer Support is available to all customers with valid ShotSpotter Support contracts. We can help you with basic assistance, technical support, integration services, forensic services and more.
You may contact us in one of three ways:
Via Live Chat (24x7x 365):
Follow this link in any web browser: https://chat.shotspotter.com/chatrequest
Or chat with us directly from the ShotSpotter Flex Alert Console or the ShotSpotter Flex Investigator Portal.
Look for the chat links:
Please include as much detail as possible so we may better serve you quickly.
Phone support is available Monday-Friday, 8:00 am to 5:00 pm Pacific Standard Time.
Please contact our support team during these hours at: +1 (888) 274–6877, then dial option 4.