Smarter Investigation Management that Helps Improve Clearance Rates

• Improve clearance rates to reduce crime and reduce repeat offenders
• Enhance communications with crime victims and witnesses to better serve and protect
• Strengthen collaboration among the investigative team for better efficiency
• Create transparency that builds trust with the community with Internal Investigations and Professional Standards reporting
• Optimize caseload to improve detective performance and job satisfaction
• Ensure Tips and Leads receive proper follow-up and never slip through the cracks
• Enable management insight into investigations and improve organizational intelligence
• Build stronger cases identify underlying relationships with link analysis
• Illustrate lengthy investigation timelines and case chronology
• Leverage NIBIN lead management to solve gun-related crimes

The system centers around 4 key components:

• Incidents – provides for field-based reporting of events, field intelligence, tips, complaints and management of property and evidence associated with those incidents.
• Investigations – includes all the functionality and workflow to follow-up on crime related incidents with in-depth investigations.
• Intelligence – allows agencies to collect and disseminate intelligence, monitor criminal enterprises and groups such as narcotics rings, domestic terror groups, crime gangs, and manage confidential informants − all in conformance with national standards.
• Interactions – provides integrated Citizens Portal web pages that work with an agency’s existing website to keep the community better informed and allow citizens to submit complaints, tips, and leads.

The company offers ShotSpotter Respond, unique gunshot detection technology that enables law enforcement to proactively address gun violence and arrive at a scene within minutes, saving lives and building community trust in the process. ShotSpotter also offers ShotSpotter Connect, patrol management software that strategically directs patrol units on a shift-by-shift basis to the areas of highest crime risk based on AI-driven analysis. The service also gives command staff better information about the location and activities of their patrol resources. In the last few years, ShotSpotter has taken its market-leading gunshot detection technology and adapted it to help protect America’s campuses and universities with SecureCampus as well as corporations, government buildings, hospitals and highways with SiteSecure.

There is a tiered annual subscription fee based on the size of the agency that includes 24x7x365 customer support and best practices consulting assistance. There is also a one-time set up fee that includes provisioning the account, agency data integrations if needed and training, etc.