Contacting Customer Support

Customer Support is available to all customers with valid ShotSpotter Support contracts. We can help you with basic assistance, technical support, integration services, forensic services and more.

You may contact us in one of the ways below for ShotSpotter Respond and ShotSpotter Connect:

Forensic Services

Looking to request a Detailed Forensic Report or Expert Witness Services?

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Via Email:

Please include as much detail as possible so we may better serve you quickly.

support@shotspotter.com Start Email

Via Phone:

Please leave a voicemail to our support team at: +1 (888) 274–6877, by choosing option 4. We will return your call as soon as possible. At this time, due to the Covid-19 pandemic, we cannot answer this line live.

Via Live Chat (24x7x 365):

Chat with us directly by clicking the chat icon at the bottom-right of the screen.

You may contact us in one of the ways below for COPLINK solutions including COPLINK X, COPLINK Search (LEAP), COPLINK Detect, COPLINK Connect, and NIBRS:

Via Email:

Please include as much detail as possible so we may help facilitate your request in a timely manner.

support@forensiclogic.com Start Email

Via Phone:

Please call our support team at: +1 (833) 267–5465 (833COPLINK) option 2. If we miss your call, please leave a detailed message and we will return your call as soon as possible

You may email us for ShotSpotter Investigate:

Via Email:

Please include as much detail as possible so we may help facilitate your request in a timely manner.

investigate.support@shotspotter.com Start Email