Senior Vice President, Customer Support & Professional Services
Golzadeh has more than 18 years of leadership in operations, software implementation and professional services in a variety of industries. She has created, led and scaled high-performing teams and implemented effective, efficient, repeatable and consistent service delivery and operational processes.
Prior to joining ShotSpotter, Golzadeh was in charge of Operations and Professional Services for CentralSquare Technologies (formerly TriTech Software Systems), a leader in Public Safety software. The company delivers complex enterprise, mission critical solutions to thousands of law enforcement, fire and EMS agencies worldwide. During her 14 year tenure, she led consistent professional services revenue growth, drove operational excellence, continuous process improvement and high customer satisfaction while the Operations group experienced 10-fold growth.
Prior to CentralSquare, Golzadeh held leadership roles in banking, manufacturing, software, and higher education.
Golzadeh has a B.S. in Electrical Engineering, an M.S. in Software Engineering, and an M.B.A.