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Support Engineer – Hybrid (Temporary – Ending September 2023)

Summary

Forensic Logic Division is looking for a support engineer. We are looking for highly motivated and intelligent individual to join our support team.  This individual will be responsible for day-to-day end user client support for the Coplink application suite.

Role and Responsibilities

  • Respond to customer inquiries, request, support needs promptly and professionally. Keep the customer informed of issue status.
  • Take ownership and responsibility for reported issues seeing them through resolution
  • Provide technical assistance regarding application changes\modifications
  • Clearly document defects and assist QA and development team to reproduce and verify issues
  • Create knowledge documents for customers and internal use
  • Responds to emergency system down calls as required
  • Prioritize and manage queue
  • Stat Gathering when requested

Qualifications and Education Requirements

  • Bachelor’s or Associate degree in a technical field and have strong working knowledge in Computer Science.
  • Certification in Cloud, Networking, and Computer related fields a definite plus.

Location: AZ

Note:  The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

 


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