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Senior Software Project Manager

ShotSpotter Investigate™ is a case management software solution designed for the public safety market. ShotSpotter is seeking to hire an experienced Senior Project Manager to lead the planning and execution of implementation projects for our law enforcement customers. This role requires experience coordinating with cross-functional teams including various customer teams, internal product management, engineering, customer success, accounting, training, support, and other departments to ensure that the needs of customers are fully met throughout the project life cycle.

Essential Duties/Responsibilities

  • Managing professional delivery throughout the project lifecycle, including project plans, release plans, resource allocation, and status reports
  • Defining project scope, determining action items, assigning ownership, creating project timetables, and tracking execution and workflow.
  • Management of project risks, scope, budget, resources, and schedule
  • Proactively coordinating and communicating with internal and external stakeholders, business partners and contractors to successfully execute projects in a timely manner.
  • Track and communicate project progress from a schedule, cost, and risk perspective to the project team, stakeholders, and management.
  • Coordinate requirements gathering, design sessions, training, go-live events, and other meetings with both internal and external stakeholders
  • Coordinate Agile Ceremonies with the engineering team including sprint planning, daily standups, retrospectives, demos, story refinement, and release planning.
  • Track and report team velocity and other project metrics to management.
  • Perform financial/budgeting activities and support variance root cause analysis
  • Provide the necessary support for meeting customer SLAs

Minimum Qualifications

  • Excellent verbal and written business communication skills
  • Highly Proficient with MS Office Suite (Word, Excel, Outlook, and PowerPoint)
  • Highly Proficient with MS Project or similar project management software
  • Proficiency with Atlassian Project Management tools including Jira and Confluence
  • Minimum 7 years of experience leading the execution of projects in a modern software environment utilizing agile project management principles. Overall, 10 plus years of experience preferred
  • Prior experience in law enforcement records management systems preferred
  • Experience with public safety/law enforcement customers/government agencies is a plus
  • Bachelor’s degree in any analytical, quantitative, or technical field (engineering, math, computer science, stats, finance or similar), or equivalent experience
  • A PMI Project Management Professional Certification (PMP) is a plus


  • Remote (New York Metro Area)
  • Requires frequent onsite meetings in the NYC Region

Note:  The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

ShotSpotter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ShotSpotter complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ShotSpotter expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ShotSpotter’s employees to perform their job duties may result in discipline up to and including discharge.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ShotSpotter at +1.510.794.3183 or careers@shotspotter.com for assistance.