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Project Manager (US Remote)

ShotSpotter is looking for a Project Manager, who will be responsible for planning and executing ShotSpotter service deployment and expansion projects for customers from contract to successful delivery, handoff to customer service and support, and project close-out. Project Managers will have frequent contact with high-ranking customer officials, public officials, community leaders, and business owners to enlist and win their support for the program, drive forward progress, and ensure alignment on program expectations and goals. Resources from both internal and external resource pools, including Engineering, Installation/Field Service, Customer Success/Training, and Customer Support, will report into the Project Manager on a per project basis to ensure scope, deliverables, resources, schedule, and risk are effectively planned and managed. Success in this position will require thorough understanding of the entire operation from bringing new customers online, ShotSpotter hardware and software functionality, strong project management fundamentals, and excellent communication and negotiation skills.  S/he will also contribute to development and improvement of strategies, tools, and practices that will lead to stronger project performance over time.

Essential Duties/Responsibilities

  • Work closely with Sales, Engineering, Operations and Customer Success to review contracts, determine deliverables, and identify resource requirements and project risks.
  • Create and maintain project plans, schedules, and budgets. Proactively manage risk and change to keep projects on track. Manage projects to budgeted guidelines and timeframes.
  • Design ShotSpotter sensor arrays and conduct surveys in coverage area to identify and select suitable locations for sensor and communications layer devices.
  • Work with customer liaisons, community leaders, public officials, commercial businesses and other resources as needed to obtain site permissions as efficiently as possible.
  • Create project bill of materials and installation schedule, working closely with Field Service & Logistics Manager to ensure cost effective delivery of hardware and installation resources. Supervise network installation/conversion, test, and activation.
  • Assess customer network and systems infrastructure to understand security requirements, deployment challenges, and coordinate/assist with remote software installations.
  • Work with Engineering and Network Operations to determine optimal network configuration and provision hosted and remote services as needed.
  • Create and deliver project documentation, including regular project updates and status reports, sensor network layouts, as-built documentation, and customer acceptance documents.
  • Manage multiple projects simultaneously.

Minimum Qualifications

  • Must be a self-starter – Able to explore the varied systems and networks we work with on a daily basis and quickly become an expert. Comfortable bootstrapping and adapting tools/processes as needed to get the job done.
  • 5+ years project management experience in a technical domain, for example IT, network implementation/deployment, telecommunications outside plant/construction, etc.
  • Strong project management fundamentals, including scheduling (PERT, GANTT), risk management, change management, budgeting and cost control.
  • Excellent written and oral communication skills.  Able to deal with ambiguity, providing clarity where confusion or chaos is found. Must be able to interact well with other departments, customers, and C-level executives, especially under stress. Win-win negotiation skills.
  • Working knowledge and hands-on experience with computer networking, radio and cellular communications, IP communication, firewalls, routers/switches, VPN, Windows systems, web applications, and SaaS highly desirable.
  • Proficiency with MS Project, Excel, Word, PowerPoint, Google Earth required. Familiarity with CRM systems (e.g. Salesforce), online collaboration tools (e.g. Confluence, SharePoint), and bug tracking systems a plus.
  • Self-motivated, self-directed with excellent time management skills and ability to handle and adapt to changing priorities and special projects.
  • Proven, excellent negotiation skills
  • Passionate about and committed to customer service.
  • Thrive in an informal, startup culture… while serving as a role model to others reliability and accountability
  • Grace under pressure.
  • Bachelor’s degree or comparable, applicable industry experience.
  • Willingness and ability to travel throughout the U.S. (up to 80% of the time) required; some international travel may be possible.
  • Primary work location will be employee’s home office.

Note:  The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

 


ShotSpotter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ShotSpotter complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ShotSpotter expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ShotSpotter’s employees to perform their job duties may result in discipline up to and including discharge.


If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ShotSpotter at +1.510.794.3183 or careers@shotspotter.com for assistance.