World Leader in Gunshot Detection



System Requirements

ShotSpotter Flex

There are two ShotSpotter Flex software clients:

  • ShotSpotter Flex Alerts Console
  • ShotSpotter Flex Investigator Portal

Both clients are implemented as browser-installable Microsoft® Silverlight® applications (technically, Silverlight "Out-of-Browser" applications) and will run on any platform capable of running Microsoft Silverlight 4 (for Alerts Console) or 5 (for Investigator Portal) or later which also has the hardware and connectivity described below. A web-based tool called the SST System Profiler, can provide an automated assessment of whether a particular computer is running the necessary software. Please contact SST Customer Support for instructions and access to this web-based tool. ShotSpotter Flex client software also requires network access to certain host names, services, and protocols. Further details can be found in the SST document FED-72-01 Hosts and Services Required to Use ShotSpotter Flex Clients, available from SST Customer Support.


Software Requirements

ShotSpotter Flex clients are fully supported by SST to run on Microsoft® Windows® XP SP2 or later or Windows 7 with Microsoft Silverlight® 4 or later installed. Although not officially supported, Flex clients will also run on other operating systems capable of running Microsoft Silverlight 4.

  Officially Supported Expected to Function (not officially supported)
Operating System Microsoft Windows XP SP2 or SP3
Microsoft Windows 7 (incl. SP1)
Microsoft Windows 8
Microsoft Windows Vista
Microsoft Windows 2000 SP4 w/KB 891861
Microsoft Windows Server 2008 or 2008 R2
Microsoft Windows Server 2003
Mac OS X 10.4.11 and later (Intel-based)
Web Browser (must be in 32-bit mode) Microsoft Internet Explorer 9 or later Internet Explorer 7 (Windows 2003, XP, 2000 only)
Mozilla Firefox 3 or later
Apple Safari 3 or later
Google Chrome 4 or later
Silverlight Alerts Console: Silverlight 4 or 5
Investigator Portal: Silverlight 5
Microsoft Silverlight 4 or 5

Known Software Incompatibilities

We have recently been made aware that certain versions of the Trimble APS Public Safety Software "Virtual Partner" product run an embedded version of a macro engine called Macro Express from Insight Software Solutions.  Unfortunately, customers have reported an incompatibility between between this Macro Express product and Silverlight, thus rendering several Silverlight applications non-functional, including ShotSpotter Flex.  We have contacted Insight Software and are awaiting a response to our inquiries.

Hardware Requirements

For Windows PCs:

  Recommended Required
Processor 1.6GHz 1.6GHz
RAM 1GB 512MB
Display UXGA (1600x1200) 32-bit XGA (1024x768) for Alert Console
SXGA (1280x1024) for Investigator Portal
32-bit
Sound Speakers Speakers
Internet Bandwidth 1mbps 256kbps

For Mac OS computers, although not officially supported:

  Recommended
Processor Intel Core Duo 1.83 GHz or higher
RAM 512MB
Display XGA (1024x768) 32-bit
Sound Speakers
Internet Bandwidth 1mbps
“Evidence from the ShotSpotter system and the city's public safety video cameras has been used in 'hundreds' of cases since it was first installed four years ago, often corroborating other bits of evidence or assisting investigators with solid proof of people's whereabouts.”

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  • Deputy Chief,
  • Minneapolis, MN
“[ShotSpotter] is one of the most vital pieces of policing tools that any police department can have.”

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  • Police Captain,
  • Montgomery, AL
“The more we expand [ShotSpotter], the more accurate it gets.”

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  • Chief of Police,
  • Washington D.C.
“O ShotSpotter permite combater o crime com inteligência e facilita a integração dos diversos órgãos de segurança pública.”

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  • Prefeito de Canoas,
  • Jairo Jorge (PT)
“We were getting things like 'in the backyard, ten feet back'. That allowed us to collect shell casings, evidence and also to respond very quickly to an incident where shots were fired.”

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  • Chief of Police,
  • Gary, IN
“We get there sooner, which means we're more likely to catch the person responsible. For an injured person, it can be the difference between living and dying.”

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  • Former Chief
  • Washington D.C.
“We saw, in the first 30 days, a 30% drop in complaints of shots fired.”

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  • City Council Member,
  • Minneapolis, MN
“[ShotSpotter] is one of the most vital pieces of policing tools that any police department can have.”

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  • Police Captain,
  • Montgomery, AL
"We are creating omnipresence in the minds of the criminal community, which means they think the police presence is anywhere and everywhere."

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  • Police Detective,
  • Saginaw, MI
"[ShotSpotter] is like having extra patrol officers on the street."

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  • Mayor,
  • Rochester, NY
"Now when we pull up on a scene, we have 100 percent knowledge if there was actually a shot. It makes your approach different."

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  • Chief of Police,
  • Washington, DC

ShotSpotter Flex

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