Release 2012.3.2: System-Wide and Customer-Specific Messaging

Release Description

Release 2012.3.2 delivers new message and communication upgrades to the ShotSpotter Flex software which permit SST to notify customers of impending service or software upgrades, distribute messages regarding new features, and otherwise to stay in touch with all users on a one-by-one basis.  This release also addresses a number of minor issues found in earlier versions of Release 2012.3.

New Feature: Messages (All Consoles)

Both the ShotSpotter Flex Alerts Console and the Incident & Reports Portal software now display system-wide, customer-specific, or even user-specific notifications to users.  Messages are first displayed when a user logs in and then checked periodically thereafter.  They will appear at the top of your application window, where you can quickly read them and then dismiss them.  After today’s upgrade, for example, you will receive the following new message:

In the future, SST will use the messages functionality to notify you about upcoming new releases, system configuration changes, and planned maintenance schedules.  (In some cases, messages will contain Internet links for additional information.  Internet access using a web browser will be necessary to follow those links for additional information, but not to use the ShotSpotter Flex software itself.)

Other Improvements to the ShotSpotter Flex Software

Alert Console

• On displays with very low resolution (1024x768 SVGA or smaller), map controls were sometimes shown overlapped, making it difficult to select between aerial, bird’s eye, and street maps.  The toolbars have been adjusted to avoid this overlap.
• An issue was addressed in which beat information was not properly displaying on some incidents.
• The circle measuring tool has been upgraded to calculate both the radius size of the circle as well as the square area contained within the circle.
• An issue was addressed in which clicking on a gunfire incident while measuring with a tool could cause the map to scroll unexpectedly.

Incident & Reports Portal

• Printed (or PDF) Date Range or Search Reports occasionally produced blurry map printouts.  This issue has been corrected, and other minor updates to the Search Report were made.
• On displays with very low resolution (1024x768 XGA or smaller), map controls were sometimes shown overlapped, making it difficult to select between aerial, bird’s eye, and street maps.  The toolbars have been adjusted to avoid this overlap.
• An issue was addressed in which beat information was not properly displaying on some incidents.
• The circle measuring tool has been upgraded to calculate both the radius size of the circle as well as the square area contained within the circle.
• An issue in which making a selection from the “Group By” menu in the Search Results grid also caused the results to resort has been resolved.
• An issue was addressed in which clicking on a gunfire incident while measuring with a tool could cause the map to scroll unexpectedly.

Updated Components

Automatic Upgrade Notification

Your ShotSpotter consoles will notify you automatically when the upgrade is available:

When this message is displayed, you just need to close the window and relaunch the software again.  The upgrade process is automatic and otherwise transparent.  The new version number will be displayed in the lower right-hand corner of the console.  After today’s Zero Downtime upgrade, the version number will read 2012.3.2.29008.

Support

SST Customer Support is available to all customers with valid ShotSpotter Flex Support contracts.  You may contact SST Customer Support:

Via Live Chat:

From either the ShotSpotter Flex Alert Console or the ShotSpotter Flex Incident & Reports Portal, look for the chat links:

or by following this link in any web browser:
 

https://chat.shotspotter.com/chatrequest

Via Phone:

Phone support is available Monday-Friday, 8:00 am to 5:00 pm Pacific Standard Time. Please contact our support team during these hours at: +1 (888) 274–6877, then dial option 4.
 

Via Email:

Email support@shotspotter.com.  Please include as much detail as possible so we may better serve you quickly.