Release 2012.2.3: Bird's Eye (Oblique) Imagery for International and Non-USGS Locations

Submitted by jbeldock on Tue, 2012-06-19 20:24

Release Date:

Tue, 2012-06-12

Version:

Flex Server: 2012.2.2.20820 Alert Console: 2012.2.2.20820 Incident & Reports Portal 2012.2.2.20820 Reviewer Console: 2012.2.2.20820

Upgrade Window:

Tue, 2012-06-12 12:30

Release Description

Release 2012.2.3 of the cloud-based ShotSpotter FlexSM gunfire alert and analysis solution provides support for oblique aerial imagery (“Bird’s Eye View”) for international customers as well as in areas not yet covered by the US Geological Survey (USGS). The release also improves the handling of non-gunfire incidents which have been reviewed by SST Review staff.

Automatic Upgrade Notification

Your ShotSpotter consoles will notify users automatically of the available upgrade:

Alert Console

All customers, including international customers, can now use “Bird’s Eye View” oblique imagery, regardless of whether elevation (altitude) data has been made available for the given geography by the US Geological Survey (USGS). Bird’s Eye View greatly improves situational awareness by providing oblique (not overhead) views of incident locations. For example, while the image on the top below leaves some ambiguity as to the precise origin of this multiple round gunfire discharge, the Bird’s Eye (oblique) imagery on the bottom clearly shows a ShotSpotter Flex alert of multiple rounds originating from the roof of the two-story building in the middle of the screen. (These images are of the same incident, thus demonstrating the value of Bird’s Eye, or oblique imagery.)

shown above: Overhead (orthogonal) Imagery

shown below: Bird's Eye (oblique) Imagery

Improvements were made to the Incident List display so that incidents which were initially ambiguous in nature but subsequently determined to be non-gunfire (most commonly when additional sensor data subsequently became available) are no longer alerted or displayed to customers.

Incident & Reports Portal

Bird’s Eye View is also available to all customers in the I&RP, as shown in the image below, showing the incident as having originated on the front lawn near the driveway of the house on the corner:

Updated Components

ShotSpotter Flex Server (build tagged 2012.2.3.20820)

ShotSpotter Flex Alert Console (console displays build 2012.2.3.20820)

ShotSpotter Flex Reviewer Console (console displays build 2012.2.3.20820)

ShotSpotter Flex Incident & Reports Portal (portal displays build 2012.2.3.20820)

Support

SST Customer Support is available to all customers with valid ShotSpotter Flex Support contracts. You may contact SST Customer Support:

Via Live Chat

From either the ShotSpotter Flex Alert Console or the ShotSpotter Flex Incident & Reports Portal, look for the chat links:

or by following this link in any web browser:

https://chat.shotspotter.com/chatrequest

Via Phone

Phone support is available Monday-Friday, 8:00 am to 5:00 pm Pacific Standard Time. Please contact our support team during these hours at: +1 (888) 274–6877, then dial option 4.

Via Email

Email support@shotspotter.com. Please include as much detail as possible so we may better serve you quickly.

Product:

ShotSpotter Flex

"The city of Rochester has seen a 43% reduction in gunfire since the system went live... Within 48 hours of turning the system on we had our first felony arrest."

Rochester Police Department,
Rochester, NY

"The more we expand [ShotSpotter], the more accurate it gets."

Chief of Police,
Washington D.C.

"[ShotSpotter] is like having extra patrol officers on the street."

Mayor,
Rochester, NY

"We were getting things like 'in the backyard, ten feet back'. That allowed us to collect shell casings, evidence and also to respond very quickly to an incident where shots were fired."

Chief of Police,
Gary, IN

"We are creating omnipresence in the minds of the criminal community, which means they think the police presence is anywhere and everywhere."

Police Detective,
Saginaw, MI

"We've had numerous cases in which we've found victims laying there bleeding from gunshot wounds. If we wouldn't have been notified via the ShotSpotter system, there's a good chance some of these people would've died.”

Sheriff,
Los Angeles County Sheriff’s Department

"[ShotSpotter] is one of the most vital pieces of policing tools that any police department can have."

Police Captain,
Montgomery, AL

"Evidence from the ShotSpotter system and the city's public safety video cameras has been used in 'hundreds' of cases since it was first installed four years ago, often corroborating other bits of evidence or assisting investigators with solid proof of people's whereabouts."

Deputy Chief, Minneapolis, MN

"We saw, in the first 30 days, a 30% drop in complaints of shots fired."

City Council Member,
Minneapolis, MN

"ShotSpotter is a better compass to point officers in the right direction."

Lieutenant,
Minneapolis, MN

“(ShotSpotter) was one of two crucial elements to providing probable cause (for arrest).”

Chief of Police,
Saginaw, MI

“Now when we pull up on a scene, we have 100 percent knowledge if there was actually a shot. It makes your approach different.”

Police Sergeant,
Springfield, MA

"Since the very first installation, we've seen a 75% decrease in gunfire in our jurisdiction."

Chief of Police,
Redwood City, CA

"We get there sooner, which means we're more likely to catch the person responsible. For an injured person, it can be the difference between living and dying."

Former Chief,
Washington D.C.

“O ShotSpotter permite combater o crime com inteligência e facilita a integração dos diversos órgãos de segurança pública."

Prefeito de Canoas,
Jairo Jorge (PT)

ShotSpotter Flex

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Release 2012.2.3: Bird's Eye (Oblique) Imagery for International and Non-USGS Locations

Release Description

Automatic Upgrade Notification

Alert Console

Incident & Reports Portal

Updated Components

Support

Via Live Chat

Via Phone

Via Email

ShotSpotter Flex