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Public Safety > Benefits > System Features > ShotSpotter Public Safety Console

ShotSpotter Public Safety Console

The ShotSpotter Public Safety Console (PSC) is the culmination of ShotSpotter's industry-leading experience and extensive customer usability research. The streamlined user interface that improves the efficiency of end-users so that they can react quickly, appropriately, and decisively to gunfire incidents.

As the system’s user interface, the ShotSpotter PSC is a highly visible component. Purpose built to support typical communications and dispatch operations, the ShotSpotter PSC is an advanced, comprehensive alerting and reporting portal with rich but easy-to-use interface. Designed to serve the needs of all agency departments, the ShotSpotter PSC provides dispatchers, commanders, detectives, investigators, crime analysts, prosecutors, and other members of law enforcement and security teams with real-time and ongoing intelligence, analytics, and forensic data to efficiently and effectively fight crime and maintain security.

Alerting

• Highly visible alert status screen allowing alerts to be readily seen at a distance
• Unacknowledged gunfire incidents are highlighted in red so dispatchers can focus on the most important incidents first
• Audio Annunciation (audio alert) in addition to the visual alerts draws attention to newly received and unacknowledged incidents

Easy to Use Interface

• Large map area, with standard tools & controls allows end-users to provide clear directions to responding officers
• Incidents are separated into unacknowledged and acknowledged lists to streamline viewing
• The PSC display automatically selects the appropriate map image to display where each incident occurred
• The PSC can be automatically updated, removing the tedious burden to manually update individual workstations and or mobile data computers.

System Scalability

• Any number of PSC and PSC-Mobile clients can be installed
• Agencies may expand their coverage areas, even if the areas are not geographically adjacent

Event and Data Access

• Flexible filtering, searching, and sorting of unacknowledged incidents grants timely access to invaluable historical data
• Use freeform (searchable) keywords to tag incidents for fast recall
• Extensible report library allows agency personnel to create custom reports for investigations and crime analysis

Robustness

• The ShotSpotter Public Safety Console runs offline during network failures
• The ShotSpotter Public Safety Console provides clear visual status of connectivity problems during times of network failures
• The ShotSpotter Public Safety Console automatically reconnects upon network restoration and resumes normal operation

Documentation and Application Online Help

• Online Windows Help (under Help on the File menu bar), for the workstation version of the PSC only
• Printed and electronic PDF copies of the "ShotSpotter PSC User's Guide" installed with both the PSC and PSC-M
• Printed and electronic PDF copies of the Quick Reference Guides installed with both the PSC and PSC-M

Support, Training and E-Learning

• Instructor-led training
• Self-paced e-learning materials, including gunfire audio training for new hires and refresher training for existing users.
• Telephone and email access to technical support

 

 

For more information, please see our documentation or contact a ShotSpotter representative.