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ShotSpotter Flex Update for Extremely High Volume Periods (e.g. New Year’s Eve)

  • Release Date: December 28, 2012
  • Version:
  • Upgrade Window: December 28, 2012

Release Description

This minor maintenance release of the ShotSpotter Flex software improves performance during periods of extremely high incident volume, such as those experienced on the upcoming New Year’s Eve holiday and US Independence Day (July 4th).  The release also addresses an issue in which spurious beat or district information was sometimes displayed for incidents which were not located in a beat or district (i.e., where the beat or district should have been blank). 

Automatic Upgrade Notification

Your ShotSpotter consoles will notify you automatically when the upgrade is available:

 

When this message is displayed, you just need to close the window and relaunch the software again.  The upgrade process is automatic and otherwise transparent.  The new version number will be displayed in the lower right-hand corner of the console.  After today’s Zero Downtime upgrade, the version number will read 2012.3.2.29012.

Updated Components

  1. ShotSpotter Flex Server                                    (build tagged 2012.3.2.29012)
  2. ShotSpotter Flex Alert Console                        (console displays build 2012.3.2.29012)
  3. ShotSpotter Flex Incident & Reports Portal     (portal displays build 2012.3.2.29002

Support

SST Customer Support is available to all customers with valid ShotSpotter Flex Support contracts.  You may contact SST Customer Support:

Via Live Chat:

From either the ShotSpotter Flex Alert Console or the ShotSpotter Flex Incident & Reports Portal, look for the chat links:

or by following this link in any web browser:

https://chat.shotspotter.com/chatrequest

Via Phone:

Phone support is available Monday-Friday, 8:00 am to 5:00 pm Pacific Standard Time. Please contact our support team during these hours at: +1 (888) 274–6877, then dial option 4.

Via Email:

Email support@shotspotter.com.  Please include as much detail as possible so we may better serve you quickly.

Product: ShotSpotter Flex