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Release 2013.1.1.29201

  • Release Date: September 30, 2013
  • Version: 2013.1.1.29201
  • Upgrade Window: October 01, 2013

Release Description

Release 2013.1.1.29201 is a minor release with no customer-visible changes.  It permits users to use the same user name and password they currently use to log in to the recently release ShotSpotter Briefing Room gunfire crime analysis product  and provides a number of stability improvements to release 2013.1.  (The previous version number was 2013.1.1.29201).

Automatic Upgrade Notification

All customers will automatically update to this release.  No activity by IT or individual users is required.  Your ShotSpotter consoles will notify you automatically when the upgrade is available:

When this message is displayed, you just need to close the window and relaunch the software again.  The upgrade process is automatic and otherwise transparent.  The new version number will be displayed in the lower right-hand corner of the console.  After today’s Zero Downtime upgrade, the version number will read 2013.1.1.29201.

Updated Components

  1. ShotSpotter Flex Alert Console  (console displays build 2013.1.1.29201)
  2. ShotSpotter Flex Investigator Portal  (portal displays build 2013.1.1.29201)

Support

SST Customer Support is available to all customers with valid ShotSpotter Flex Support contracts.  You may contact SST Customer Support:

Via Live Chat

From either the ShotSpotter Flex Alert Console or the ShotSpotter Flex Incident & Reports Portal, look for the chat links:

Chat Icon

or by following this link in any web browser:

https://chat.shotspotter.com/chatrequest

Via Phone

Phone support is available Monday-Friday, 8:00 am to 5:00 pm Pacific Standard Time. Please contact our support team during these hours at: +1 (888) 274–6877, then dial option 4.

Via Email

Email support@shotspotter.com.  Please include as much detail as possible so we may better serve you quickly.

Product: ShotSpotter Flex