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Hotfix 2 to Release 2011.2.1

  • Release Date: January 09, 2012
  • Version: Flex Server: 2011.2.1.Build3 – Hotfix 2; Alert Console: 2011.2.1.20876; Incident & Reports Portal 2011.2.1.20884; Reviewer Console: 2011.2.1.20863
  • Upgrade Window: January 01, 1970


Hotfix Description

This hotfix addresses an intermittent issue found rarely and only at one of two SST hosting centers in release 2011.2.1 (including Hotfix 1) in which Reviewers were temporarily unable to “acknowledge” any incidents and thus capture them for review.  No customer data (or incidents) were lost as a result of this issue.  SST Customer Support has manually notified customers of any incidents which did not automatically notify and will continue to do so, should the problem re-occur.

Issue Details

The underlying cause has been determined to be rarely-occurring incidents which take longer than usual to be retrieved from the database.  In cases of such incidents, a manual reset of the server infrastructure by SST personnel was required, even though those incidents were stored in the database and accessible via the Incident & Review Portal.  In those cases, customers were contacted manually, but did not receive alerts through the Alert Console.  Manually refreshing the Incident & Review Portal did, however, display the incidents.

Hotfix Window  

The hotfix will be applied on a zero-day basis, at 1315 PST on 9 January 2012.  Upon their next login, customers will automatically be notified of, download, and automatically install new versions of the Alert Console and Incidents & Reports Portal, and SST Reviewers will receive a new version of the Release Console.  It is recommended that customers currently logged in manually close and restart their applications, thus forcing the automatic update.

Updated Components

  1. ShotSpotter Flex Server (build tagged 2011.2.1.build3 – hotfix 2)
  2. ShotSpotter Flex Alert Console (console displays build 2011.2.1.20876)
  3. ShotSpotter Flex Reviewer Console (console displays build 2011.2.1.20863)
  4. ShotSpotter Flex Incident & Reports Portal (console displays build 2011.2.1.20884)

Support

SST Customer Support is available to all customers with valid Flex support contracts.  You may contact SST Customer Support:

By Phone:

Phone support is available Monday-Friday, 8:00 am to 5:00 pm Pacific Standard Time. Please contact our support team during these hours at: +1-888-274-6877 x4.

By Email:

Email support@shotspotter.com. Please include as much detail as possible.

Product: ShotSpotter Flex