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Inside Sales Representative

This is a dynamic and exciting role working in a fast-paced and challenging environment. Incredible opportunity to talk with prospects about a technology that is changing policing, enhancing community engagement and saving lives. Ability to work cross-functionally with both marketing and sales is a must and having a sense of humor is a plus.

Key responsibilities of Inside Sales Representative include the following:
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Prospect with appropriate qualifying questions and conversation to understand their needs.
• Understand customer needs and requirements for (security business/public safety)
• Work with sales directors to arrange customer sales meetings to assist team in meeting (quarterly) sales quotas
• Route qualified opportunities to the appropriate sales team executives for further development and closure
• Research key accounts and identify key players, generate interest
• Research markets to develop territory prospecting plan to maximize time and attainment to meeting and sales engagement goals.
• Record details of sales and customer interactions in Salesforce for future reference for other departments within the company. (Flag hot, warm, cold unqualified, qualified status)
• Provide regular updates to manager concerning lead and client meeting status.
• Work cross functionally to provide necessary customer information and assistance to sales directors.
• Partner with the sales team to meet and exceed customer's service expectation
• Perform webinar online demos of product with team (as needed)
• Identify customized nurture letters to send to prospects as needed
• Other duties as assigned.

• Bachelor's Degree and/or relevant work experience
• Minimum of 2-3 years of previous experience desired
• Must be able to work in a team environment to meet deadlines
• Strong phone presence and experience in dialing dozens of calls per day. 
• Excellent verbal and written communication skills with fluency in English
• Strong attention to detail to ensure accuracy and overall customer satisfaction
• Organized, flexible, able to follow instructions and receive feedback
• Exercises good judgment within defined procedures and practices to determine appropriate actions and problem solve as needed.
• Ability to work cross-functionally with other teams within the company
• Strong understanding of SalesForce, and CRM tools – and the importance of updating lead status in SFDC as leads are qualified

Note:  the Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

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ShotSpotter, Inc Description:
ShotSpotter, Inc. is the world leader in gunshot detection, alerting and analysis solutions. ShotSpotter's Public Safety business unit is focused on improving public and community safety by locating gunfire, and ultimately helping to reduce and prevent gun violence through intelligence-led and community policing initiatives. ShotSpotter solutions protect cities and countries around the world, with installations in more than 80 US cities and in four countries. ShotSpotter's Security Solutions business unit, provides indoor and outdoor gunshot detection and alerting to police and security personnel to mitigate active shooter events in schools, colleges, commercial and government facilities. Deployed in dozens of buildings and protecting thousands of students and staff, ShotSpotter Security Solutions is the premier indoor/outdoor gunshot solution available.